Contact Flying Car AI Video
How to reach Flying Car AI Video for support, billing questions, corrections, or a takedown request. Response times and what to include.
Last updated: 2026-10-17
contact@flyingcarai.video
This is the only official support address. We do not ask for your password, and we will never ask you to send card details by email.
What to include
For a faster answer, include:
- Render problem: your account email, the task id, the spec (resolution, duration, aspect ratio), and what happened.
- Billing question: the order id from your receipt and the email used at checkout.
- Correction or takedown: the exact URL, a description of the issue, and the rights you hold.
Response times
We aim to reply within two business days. Billing disputes and takedown requests may take longer because they require checking payment records or rights evidence.
What we cannot do by email
- Recover a password: sign-in uses a one-time code, so there is no password to recover.
- Refund a successful render because you dislike the result. The refund policy explains what is covered.
- Grant rights to a photo you do not own.
Before you write
Check the guides — the prompt library and the render-troubleshooting sections answer most questions. The pricing page explains the credit packs and subscription terms.